Privacy Policy
Effective Date: April 1, 2025.
AllFix (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Data Protection Act, 2019 (Kenya). This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of personal data:
- Personal Information: Name, phone number, email address
- Billing & Delivery Details: Physical address, location, order details
- Payment Information: Payment method details (processed securely via third-party providers such as M-Pesa or card processors)
- Technical Data: IP address, browser type, device information, and website usage (via cookies)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates and confirmations
- Provide customer support
- Improve our website, products, and services
- Prevent fraud and ensure secure transactions
- Send promotional offers (only where you have consented)
3. Payment Security
All payments are processed through secure, trusted third-party providers (e.g., M-Pesa, card payment gateways).
AllFix does not store sensitive payment details such as PINs, CVV numbers, or full card information.
4. Sharing Your Information
We may share your information only with:
- Delivery partners to fulfill your orders
- Payment providers to process transactions
- Service providers (e.g., hosting, analytics tools)
We do not sell, rent, or trade your personal data to third parties.
5. Cookies & Tracking
Our website uses cookies to:
- Enhance your browsing experience
- Analyze website traffic and usage
- Remember your preferences
You can choose to disable cookies through your browser settings, though this may affect website functionality.
6. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
7. Your Rights
Under the Data Protection Act, 2019, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Object to the processing of your data
To exercise your rights, contact us using the details below.
8. Data Retention
We retain your personal data only as long as necessary for order fulfillment, legal compliance, and business operations.
9. Third-Party Links
Our website may contain links to third-party websites. AllFix is not responsible for the privacy practices of such sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
- Email: customercare@allfix.co.ke
- Phone: 0759 963 137
- Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM